Return Policy

Vidiociti is focused on customer satisfaction. The TV Spider kit may be returned to Vidiociti within 30 days of purchase for a full refund if unopened or in original condition. The refund will consist of the purchase price plus any taxes collected.

Vidiociti reserves the right to charge a restocking fee of $20 depending on the condition of the returned product packaging.

A refurbishing fee will also be charged to repair any component that shows signs of misuse and/or tampering or to replace any missing components. The fee value will be based on what component(s) are damaged or missing.

If you wish to return product for other than warranty reasons, you must fill out the return form. We will e-mail you a return material authorization (RMA) number which must be placed in the original shipping box. The customer is responsible for shipping costs.

Warranty policy

TV Spider, Inc. is solely responsible for product warranty and should be contacted directly for warranty issues. Please find contact information on the TV Spider warranty card or in the user manual.

Support Policy

TV Spider, Inc. product support should be directly contacted for any TV Spider installation or operation questions. Please find contact information in the TV SPIDER user manual.

Shipping Policy

Currently TV Spider is only available for sale in the US and Canada. In the near future TV Spider will also be available to Caribbean , Central and South American countries that support the NTSC cable TV standard. Future products will also support the European PAL cable TV standard.

TV Spider is shipped to customers using UPS Ground delivery in the US and Canpar ground delivery in Canada. Orders are processed within 24 hours of purchase. Delivery can take from 2 to 7 days depending on distance from our US (Hummelstown, PA) and Canadian (Belleville, ON) shipping locations. In the near future customers will also be offered next day and 2 day expedited shipping options.

Upon request, Vidiociti will issue to customers tracking numbers, which can be used to track the progress of their UPS and Canpar shipment. To receive a tracking number please email us at tracking@vidiociti.com. Please include your invoice number in the email.

Privacy Policy for Vidiociti.com

Vidiociti.com takes privacy and data protection issues seriously. We have designed this Privacy Policy to explain how we handle personally identifiable information collected from customers who submit information to Vidiociti.com through the Internet.

As the Vidiociti.com services evolve, we may revise this policy, so please check back frequently. If you have questions about Vidiociti.com privacy practices please contact us at info@vidiociti.com.

You will receive an auto-response from us confirming that we have received your email. If you do not receive an auto-response, please contact Vidiocitit.com Customer Support by phone.

Scope of this Privacy Policy
Information Collection and Use
Information Sharing and Disclosure
Information Security
Changes to this Privacy Policy

Scope of this Privacy Policy

This Privacy Policy covers Vidiociti.com's treatment of personally identifiable information collected from customers (hereafter "customer" or "you") who use the Vidiociti.com payment gateway services, as well as consumer information that we acquire in the course of our business. This Policy also covers the treatment of personally identifiable information that Vidiociti.com's business partners may share with it.

This Policy does not apply to the practices of companies that Vidiociti.com does not own or control, or to people that Vidiociti.com does not employ or manage.

Information Collection and Use

Vidiociti.com collects personally identifiable information when you purchase a product. Vidiociti.com may also receive personally identifiable information from its resellers and other business partners.

When you purchase a product from Vidiociti.com, we ask for your contact information (such as your name, street address and email address), as well as certain information pertaining to your business, along with billing information such as a bank account and/or credit card number.

In the course of processing a payment transaction, we typically receive from the merchant or a financial institution information related to the purchase transaction. This normally includes information about the payment that a consumer has furnished the merchant or financial institution in placing the order.

The personally identifiable information we acquire in processing payment transactions includes, for example, the amount of the transaction, the consumer's name, credit card number and expiration date, checking account number, billing address, and shipping address.

Vidiociti.com uses the information collected to fulfill your requests for certain products to process payment transactions, to facilitate billing, and otherwise deliver the payment gateway services. We may also send merchants service announcements, newsletters, and periodic notices about specials and new products. Personally identifiable consumer information is used to process payment transactions and for no other purpose.

Vidiociti.com does not offer services or sell products to children. Vidiociti.com does not request or knowingly collect personally identifiable contact information from anyone under the age of 13.

Information Sharing and Disclosure

Protecting personally identifiable information about merchants and consumers is an important part of our business. We share and disclose such information only as described below.

Vidiociti.com will send personally identifiable information about you to other companies or people when: 1) we have your consent to share the information; 2) we need to share your information to provide the product or service you have requested; 3) we need to send the information to companies who work on behalf of Vidiociti.com to provide a product or service to you (unless we tell you differently these companies do not have any right to use the personally identifiable information we provide them beyond what is necessary to assist us).

Personally identifiable consumer information is shared with third parties (such as banks and credit card processors) to the extent necessary for Vidiociti.com to have a credit card order processed.

We also may release personally identifiable information when we believe release is appropriate to comply with law; enforce or apply our Merchant Agreement and other agreements; or protect the rights, property, or safety of Vidiociti.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and risk reduction.

In the unlikely event that Vidiociti.com is acquired, merchant account information may be one of the transferred assets.

Information Security

Information security is critical to our business. We work to protect the security of your credit card and personally identifiable information during a purchase by using 128-bit Secure Sockets Layer (SSL) software, which encrypts information you input. To learn more about SSL, go to: http://webopedia.internet.com/TERM/S/SSL.html.

Changes to this Privacy Policy

Vidiociti.com reserves the right to modify or amend this Privacy Policy at any time and for any reason. If there are material changes to this statement or in how Vidiociti.com will use personally identifiable information, Vidiociti.com will post notice on the Vidiociti.com homepage at www.vidiociti.com prior to implementing the change. If you have additional questions about this Policy, please contact us at info@vidiociti.com.